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Return Policy

Return & Refund Policy

Conditions for Returns

1.    The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.

2.    The product must include the original tags, user manual, warranty cards, freebies, and accessories.

3.    The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of ExoTrade packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers' box.

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Returns Reasons

1.    Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty production or malfunctioning) condition

2.    Delivery of a product that is incorrect (presentation different on website) / incomplete (missing parts)

3.    Delivery of a product that is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only.

 Refunds Policy

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (3-4 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Payment Method

Refund Option

Refund Time


Refund Voucher

2-4 working days

Debit or Credit Card (Swipe on Delivery) / PortWallet (All Mobile Payment Provider & Online Debit or Credit Card)

Bank Deposit; Mobile Payment Reversal (bKash / Rocket)

5-7 working days

PortWallet (Debit or Credit & Other Mobile Payment Reversal)

9-10 working days

Cash on Delivery (COD)

Bank Deposit; Mobile Payment Provider (bKash /Other)

4-5 working days

ExoTrade Voucher

Refund Voucher

2-4 working days

Refund Conditions & Requirements

For Refund Voucher: Vouchers will be sent to the customer registered email ID on ExoTrade and can be redeemed against the same email ID.

For bKash & Rocket Mobile Account: If the refunded amount is not reflecting in your Mobile account statement after the refund is completed and you have received a notification by ExoTrade: 
i) Please dial 16247 contact the bKash help center (BRAC Bank Ltd.) 
ii) Please dial 16216 contact the Rocket help center (Dutch Bangla Bank Ltd (DBBL)

For Support: If the refunded amount is not reflecting in your bank or mobile account after the refund is completed and you have received a notification by ExoTrade, please contact the support at

For Bank Deposit: The bank account details provided must be correct and the account must be active.

Please note that all refunds can only be carried out in domestic currency.


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